Welcome to Shajpori. These Terms & Conditions govern your use of the Shajpori website, including browsing, purchasing products, placing orders, and using our services.

Throughout these Terms & Conditions, the terms “Shajpori,” “we,” “us,” and “our” refer to Shajpori, while “you” and “customer” refer to the person using our website or purchasing our products.

By accessing or using our website, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return, Exchange & Refund Policy.

1. PRODUCT AVAILABILITY

• Products displayed on the Shajpori website are subject to availability.
• Some products may have limited quantities.
• Although we make reasonable efforts to keep our stock information updated, inventory may not always be updated in real time due to technical or operational limitations.
• A product appearing as available on the website does not guarantee that it will remain available until the order is processed.
• If an ordered product becomes unavailable, Shajpori reserves the right to cancel that particular item or the entire order.
• If the customer has already made an advance payment for an unavailable product, Shajpori will process the refund according to our Refund Policy.

2. ORDER POLICY

• Customers can place orders through the Shajpori website.
• After an order is placed, our customer service team may contact the customer by phone, SMS, email, or other available communication methods to verify the order and delivery information.
• Orders are normally confirmed within 24 hours.
• An order is considered confirmed only after Shajpori completes the necessary verification.
• Shajpori reserves the right to cancel or modify an order due to product unavailability, pricing errors, suspected fraudulent activity, incorrect customer information, or other operational reasons.
• Once an order has been confirmed and processing or dispatch has started, the customer may not be able to cancel the order.
• For Cash on Delivery (COD) orders, refusal to receive a confirmed parcel may result in applicable delivery or return-to-origin charges.

3. PRICING

• All product prices displayed on the Shajpori website are in Bangladeshi Taka (BDT) unless otherwise stated.
• Delivery charges are normally separate from the product price and will be displayed during checkout.
• Shajpori reserves the right to change product prices, offers, discounts, or promotions at any time without prior notice.
• Any price applicable to an order will be the price displayed at the time the order is placed.
• In the event of an obvious pricing or technical error, Shajpori reserves the right to cancel the affected order and refund any payment already received.

4. DELIVERY POLICY

Shajpori provides delivery services across Bangladesh through affiliated courier and logistics partners.

Delivery Charges

• Inside Dhaka Metro: BDT 60
• Outside Dhaka: BDT 100

Delivery charges may vary for special products, promotional campaigns, large/heavy parcels, or specific delivery locations. The applicable delivery charge will be shown during checkout or communicated to the customer.

Estimated Delivery Time

• Inside Dhaka: Approximately 1–2 working days after order confirmation.
• Outside Dhaka: Approximately 3–5 working days after order confirmation.

Delivery times are estimates and may vary due to:

• Weather or natural disasters
• Government restrictions
• Public holidays
• Courier-related delays
• Political or social disturbances
• Incorrect or incomplete delivery information
• Remote delivery locations
• Other circumstances beyond Shajpori's reasonable control

If there is a significant delivery delay, Shajpori may contact the customer through phone, SMS, or email.

5. CASH ON DELIVERY

• Cash on Delivery (COD) may be available throughout Bangladesh, subject to product, location, and courier availability.
• The customer must provide accurate contact and delivery information when placing a COD order.
• Customers are expected to receive confirmed COD orders.
• Repeated refusal to receive orders may result in restrictions on future COD purchases.

6. ORDER TRACKING

After dispatch, customers may receive an order or tracking reference where applicable.

Customers can contact Shajpori Customer Care for information regarding the status of their order.

Tracking information depends on the availability and systems of our affiliated courier partners.

7. DELIVERY DAMAGE OR LOSS

Shajpori takes reasonable care to package products securely before dispatch.

If a parcel is damaged, lost, or otherwise affected during transportation, Shajpori will coordinate with the relevant courier partner and take appropriate action based on the circumstances.

Customers should contact Shajpori as soon as possible if they receive a visibly damaged parcel or if there is an issue with delivery.

8. RETURN & EXCHANGE POLICY

Shajpori wants customers to receive products in satisfactory condition. Our return and exchange policy is subject to the following conditions.

8.1 Exchange Request

• Customers must contact Shajpori within 1 day of receiving the product if they wish to request an exchange due to a valid product issue.
• The product must remain unused, unworn, unwashed, undamaged, and in its original condition.
• Original packaging, tags, labels, accessories, and other included items should be retained where applicable.
• Exchange requests may be rejected if the product has been used, washed, altered, damaged, or if the issue resulted from customer misuse.

8.2 Defective or Incorrect Product

If you receive:

• A defective product;
• A damaged product;
• The wrong product;
• The wrong size or colour due to an error by Shajpori; or
• A product that materially differs from the ordered item,

please contact Shajpori Customer Care within 1 day of receiving the parcel.

After reviewing the complaint, Shajpori may arrange an exchange, replacement, return, or refund depending on the circumstances.

8.3 Change of Mind

If a customer changes their mind after placing an order and refuses to receive the parcel when it is already out for delivery:

• The applicable delivery/return charges may be payable by the customer.
• Any refund for a prepaid order will be processed after the returned parcel is received and inspected, subject to the applicable refund conditions.

Change-of-mind returns are not accepted for products that are specifically marked as non-returnable or non-exchangeable.

8.4 Refund Request

If a customer receives a product with a valid issue and does not wish to exchange it, the customer may request a refund subject to Shajpori's inspection and approval.

After receiving and inspecting the returned product, Shajpori will process an approved refund within 3 working days.

The actual time for the amount to appear in the customer's account may depend on the payment method or financial institution.

8.5 Refusal at Delivery

If a customer identifies an obvious defect or incorrect product at the time of delivery, the customer should contact Shajpori Customer Care immediately.

Where applicable, the parcel may be returned through the courier and the issue will be reviewed by Shajpori.

8.6 Undeliverable Orders

If Shajpori is unable to deliver an order due to product unavailability or another issue attributable to Shajpori, we will contact the customer and, where applicable, process the refund within 3 working days after confirmation of the refund.

9. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return or exchange due to hygiene, health, safety, or product-specific reasons.

These may include, where applicable:

• Lingerie and intimate wear
• Underwear
• Panties
• Bras
• Cosmetics or beauty products after opening
• Personal-care products after opening
• Products marked as “Non-Returnable”
• Products damaged or altered by the customer

The product-specific return/exchange conditions displayed on the product page will apply where applicable.

10. PRODUCT INSPECTION

All returned products may be inspected by Shajpori before an exchange or refund is approved.

A return or refund may be rejected if:

• The product has been used or worn;
• The product has been washed;
• Tags or labels have been removed;
• The product has been damaged by the customer;
• The product is missing original accessories or packaging where required;
• The returned item does not match the product originally supplied by Shajpori; or
• The return does not meet the applicable policy conditions.

11. CUSTOMER INFORMATION & DATA POLICY

When customers register on our website, place an order, or contact us, Shajpori may collect information such as:

• Name
• Mobile number
• Email address
• Delivery address
• Billing information
• Order history
• Other information necessary to process and support the customer's order

Shajpori will use customer information for legitimate business purposes, including:

• Processing and delivering orders
• Customer service
• Order verification
• Payment and refund processing
• Improving our website and services
• Communicating important order information
• Promotional and marketing communication, where permitted

We do not intend to sell customers' personal information to third parties.

Customer information may, however, be shared with trusted service providers such as courier companies, payment gateways, technology providers, or other parties where necessary to provide our services or comply with applicable law.

12. CUSTOMER FEEDBACK & COMMENTS

Customers may provide reviews, comments, opinions, or other feedback through Shajpori's website or communication channels.

Shajpori reserves the right to moderate, remove, or refuse content that is:

• Abusive
• Offensive
• Defamatory
• Misleading
• Illegal
• Spam
• Promotional without permission
• Irrelevant
• In violation of another person's rights

Customer feedback should be genuine and based on the customer's actual experience.

13. WEBSITE CONTENT

Shajpori makes reasonable efforts to ensure that product descriptions, images, prices, specifications, and other website information are accurate.

However, minor differences may occur due to:

• Screen or device settings
• Photography and lighting
• Manufacturing variations
• Product batches
• Typographical or technical errors

Shajpori reserves the right to correct errors and update website information when necessary.

14. INTELLECTUAL PROPERTY

All content appearing on the Shajpori website, including but not limited to:

• Logos
• Brand names
• Product photographs
• Graphics
• Designs
• Text
• Website layout
• Product descriptions
• Videos

is owned by or licensed to Shajpori unless otherwise stated.

No customer or third party may reproduce, copy, modify, distribute, publish, or commercially use Shajpori's content without prior written permission.

15. FRAUDULENT OR ABUSIVE ORDERS

Shajpori reserves the right to cancel or restrict orders where we reasonably suspect:

• Fraudulent activity;
• False customer information;
• Repeated refusal of COD orders;
• Abuse of promotional offers;
• Multiple accounts created to misuse discounts;
• Unusual purchasing activity; or
• Other misuse of our services.

Where appropriate, Shajpori may restrict future COD or other ordering privileges.

16. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate:

• Name
• Mobile number
• Email address
• Delivery address
• Product/size information
• Other information required to process the order

Shajpori will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

17. LIMITATION OF LIABILITY

Shajpori will make reasonable efforts to provide accurate product information, process orders properly, and deliver products within the estimated delivery period.

However, Shajpori shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, government restrictions, technical failures, public disturbances, or other unforeseen circumstances.

18. CHANGES TO THESE TERMS

Shajpori reserves the right to update or modify these Terms & Conditions from time to time.

Any updated Terms & Conditions will be published on this website. Customers are encouraged to review this page periodically.

19. CUSTOMER CARE

For order-related questions, returns, exchanges, refunds, or delivery issues, customers may contact Shajpori through our official customer service channels.

Customer Care: [Insert Phone Number]
Email: [Insert Email Address]
Facebook: [Insert Official Facebook Page]
Website: Shajpori.com

20. ACCEPTANCE OF TERMS

By using the Shajpori website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including our applicable Shipping, Return, Exchange, Refund, and Privacy Policies.

Thank you for shopping with Shajpori.