1. Information We Collect
We collect information you provide directly to us, including:
- Account details: name, email address, phone number
- Order information: shipping address, purchase history
- Payment data: processed securely by our payment providers — we do not store full card details
- Communications: messages you send to our support team
We also collect usage data automatically, including IP address, browser type, pages visited, and device information to improve our services.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Respond to your inquiries and provide customer support
- Send promotional emails and offers (you can opt out at any time)
- Improve our website, products, and services
- Prevent fraud and ensure security
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Delivery partners (e.g., Pathao, Steadfast) to fulfill your orders
- Payment processors to handle transactions securely
- Service providers who assist in operating our website
- Law enforcement when required by law
4. Cookies
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our website is used. You can control cookie settings through your browser, though disabling cookies may affect site functionality.
5. Data Security
We implement industry-standard security measures including SSL encryption, secure password hashing, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access and update your personal information via your account settings
- Request deletion of your account and associated data
- Opt out of marketing communications at any time
- Request a copy of the data we hold about you
To exercise these rights, contact us at privacy@shaj.com.bd.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order records are retained for 7 years for accounting and legal compliance purposes.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services constitutes acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at privacy@shaj.com.bd.